Thank you for all the amazing feedback last week. It was pretty unanimous. You found me through Facebook either by a recommendation or from a search.
I suppose it was obvious in hindsight, but isn’t that always the case? Most businesses take it for granted and never ask their customers how they were found (and those that do, mostly only pay lip service to it).
What I mean is, our internal biases (whatever we’ve pre-decided to be true about something) gets in the way of establishing the truth.
Overcoming our pre-judgemental notions is crucial to getting results. If a prospect tells you all their work comes through word-of-mouth and they “don’t need any copywriting services, thank you very much” it’s a good sign that’s exactly what they need.
In my experience, businesses like that go out of business at the first sign of cultural change. One day everything’s fine, the next day, it starts going downhill.
They are almost all family owned businesses. The founder started with such enthusiasm and drive, it was inevitable the business would take off and work.
But times change, and when the founder refuses to see it, business declines (even when younger members of the family come on board).
That’s part of the series of objections you’ll need to overcome if you want to break into your local market.
And it tells you something about the kind of research you’ll need to do if you want to make headway with new clients:
How long has the business been established? Who founded it? Why was it founded? What has changed since then in that industry or the way the business is being run compared to their competitors?
Know this stuff before you get into talks with them (otherwise the chances of rejection will be extremely high). You need them to know you CARE (because Customers Are Really Expensive [to bring on board]).
This is all about proper planning, which is what I covered last week. If you haven’t read through the 4 part series, you’ll find it more than worthwhile. Links below.
Nothing much good happens without a plan. But every plan usually goes wrong on first contact. That tells us we need to adapt as we go along, but regardless, you still need to have some idea of the big picture. That’s what the 4 part mini-series last week is about.
With my love,
Science of Copywriting
PS. Although I publish the Science of Copywriting posts on both Facebook and the ScienceOfCopywriting.com site, it’s still worth accessing them both – Facebook because of the interaction – and the website because of the ease of navigation.
It also means I get extra kudos from search engines, so it’s a win-win for everyone. I use a plugin to republish the posts on LinkedIn and Twitter automatically, which brings in more traffic and helps build the brand. Please feel free to link up with me there too. https://www.linkedin.com/in/quentinpain/
I've spent my working life starting and running a whole variety of businesses, from my first QPL Express Couriers where I travelled over 100,000 miles every year delivering packages on a motorcycle (along with a whole bunch of colleagues) to Accountz.com which made a major in-road in the UK, to ProofMEDIA my current business that focuses on Copywriting and the International Copywriters Association, which helps copywriters learn more about copywriting and the copywriting industry around the world.
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